Returns & Exchanges

Wrong part?
We've got you.

We want you to be 100% satisfied with your purchase.
If something isn’t right, we’re here to help.

If you believe there is a problem with your order (incorrect key cap, hinge type, color, etc.) please contact us as soon as possible.
Include your order number with your inquiry, along with any details or images that can help us assist you.

Please complete our return and exchange form below and include it with your return.
Failure to follow the instructions may result in delays or rejection of your return or exchange.

Fill & Print a Return Form

Complete the form online and print it to include with your return.

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Download a Printable Form

Print a blank form to fill in and include with your return.

Download

Please return all items within 60 days of purchase date.

Be sure to include your RMA number on the package or it may be rejected. Do not ship returns via UPS, FedEx or DHL.
We can only accept parcels shipped via USPS or through your country's internal courier service.
If USPS is unavailable in your area, please contact us so we may find an alternate solution.

  • Refunds
    When we receive the product, we will refund the full value of the purchase minus original shipping cost. Please allow 7-10 business days for processing.
  • Item Condition
    All of our replacement keys are specially marked for originality and to prevent fraud. Damaged, partial, broken or substitute items will be rejected.
  • Return Shipping
    You are responsible for any return postage and we cannot be held liable for additional costs that shipping may incur. Most single items can be returned in stamped envelopes!
  • Restocking Fee
    Returns of 10 or more items will be subject to a non-refundable 15% restocking fee.

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