Returns Policy

Our customers are the key to our success and we wish to make sure each and every one receives their products exactly as ordered. If you feel there has been an error with your order (incorrect key cap, hinge style, color, etc), please contact us as soon as possible and we will be glad to help you! Be sure to include your order number with your inquiry, as well as any additional details or images.

Please fill out and print the return/exchange form below. Failure to follow the directions will result in severe delays or the inability to process your return or exchange!

All returns must be made within 30 days of the original purchase date or they will not be eligible for credit! DO NOT ship return items via UPS, FedEx or DHL. We can only accept parcels shipped via USPS. If USPS is not available in your area, please contact us and we can offer an alternate shipping solution for you.

When we receive the product, we will refund the full value of the purchase minus original shipping cost. Do not send back damaged or broken items, as this will cause your return to be rejected. Please note that you are responsible for any return postage and we cannot be held liable for additional costs that shipping may incur. Most single items can even be returned in simple stamped envelopes!

All returns of 10 or more items will be subject to a non-refundable 15% restocking fee.

Exchanges

If you have made an error with your purchase (incorrect hinge style, color, etc), you can easily return the product within 30 days to exchange for the correct item. Please contact us if you need to request an exchange.

All exchanges submitted must be for the same product. See example below:

Model: Compaq CQ60
Color: Silver
Hinge Type: C28
Key Required: A
exchange for Model: Gateway NV79C
Color: Black
Hinge Type: G29
Key Required: Enter
Not Eligible for Exchange
Model: Compaq CQ60
Color: Silver
Hinge Type: C28
Key Required: A
exchange for Model: Compaq CQ60
Color: Silver
Hinge Type: C29
Key Required: A
Eligible for Exchange

Download and print a return/exchange form HERE!