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Select your question or concern from the list below!

No problem! Please log in and open a support request with our technicians. This allows us to access your account details and provide personalized service based on your needs. You may also visit our FAQ page for answers to many common questions about shipping, installation and more!

We'll eliminate the guesswork and help you find the correct hinge or part that you need! Please be sure to provide us with an image of your broken hinge or area with missing key(s)! We unfortunately cannot identify the specific part needed for your application by model numbers alone.

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Submit an Image (for parts identification) (.jpg, .bmp or .png files supported!)

Additional Comments


If you have not received an order or shipment confirmation from us, please check the suggestions below to help you. All of our confirmation emails are provided automatically after ordering and when your products are shipped, so we can assure we haven't forgotten about you!

  • Check your spam and junk mail folders carefully! Many Gmail users report their spam filters are inadvertently marking our confirmation mailers as spam. If our emails have landed in your spam folder, simply add us as a trusted contact or modify your spam filter settings to allow future emails to reach your inbox!
  • Assure your email address provided is correct. If you've accidentally input a wrong email address during checkout, we won't be able to deliver any emails to you! Please open a support ticket and allow our service techs to check/update your email address and order details.
  • Your email provider may be blocking us. We're aware of a few email providers that are blocking mail from us. These include email addresses ending in '@sbcglobal.net', '@att.net' and '@cox.net'. We're currently working with these providers to remove the email block on our domain. We suggest to open a support ticket with us if you need assistance. Our support system is managed internally via our website and allows any user who logs in to view and work with our service techs!

If you have questions about shipping methods or transit times, check out our Shipping page for plenty of details! If you still cannot find the answer to your inquiry, please let us know!

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Your Question


Looking to cancel your purchase? Enter your order details below! Credentials must match the name and email associated with the order or we will not accept cancellation.

Note: We cannot cancel rush processing orders or purchases that have already been shipped! You can check the status of your order here.

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Need to return or exchange a purchase? Check out our Returns and Exchanges page for more information! If you are still not sure how to proceed, feel free to get in touch and we'll guide you through the process!

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Your Question


We have over 3 million individual replacement keys in stock at any given time and strive to maintain a full and comprehensive inventory and keep in demand products available! However, due to our extremely large and expansive inventory and the methods in which we receive our items, we cannot provide any accurate or even estimated time frame for stock or restock of a very specific product. For this reason, we have implemented a notification system on our website which will alert you via email immediately once requested products(s) are again available for purchase! We encourage any customers who need a specific product to utilize this handy feature since it will send out an email alert within minutes of a requested item being placed back in stock!

If your organization would like to use Purchase Orders with us, please sign up on our Registration page. Our commercial sales manager will then contact you with additional information.

Is there a problem on our website? Please use the form below to report any issues you come across!

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Issues Regarding Site Performance


If you have a general inquiry regarding our company, you can use the form below to contact us!

Note: You must open a support ticket with us if your question is in regards to an order that you have placed!

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Your Message



Before submitting any inquiries, we need to verify you're a real person!

You can also log in and open a support request with our technicians who will address any concerns you may have! All inquiries submitted during normal business hours will be responded to by the end of the day. We’re available Monday through Friday, 12-6pm EST

FAQ

Need a resolution fast? Try checking our FAQ section for answers to over 90% of common problems! (Seriously, it covers almost everything.)

RETURNS

Need to return or exchange your items? We keep the process short and simple! Start here!

SHIPPING

Want to find out about our delivery times and service costs? Look no further! Our shipping page contains details for both domestic and international shipments!