Status references
Use our reference chart below for more information about what the specific status code means for your order!
|
Status
|
Description
|
|
Processing
|
Your order has been successfully placed and will be processed soon.
|
|
On Hold
|
There is currently a hold on your order due to a pending payment or other issues.
|
|
Completed
|
Your order has been completed and shipped. See information below for tracking.
|
|
Cancelled
|
The order has been cancelled by the customer.
|
|
Refunded
|
Order has been refunded due to a cancellation, return or out stock items.
|
|
Backordered
|
One or more items may be temporarily out of stock. Time frame for expected ship date will be noted.
|
|
Awaiting Information
|
Your order is missing critical information. Our processing team has contacted you via email with details.
|
|
Shipment Delayed
|
There is a shipping delay with your order. No action is required. Your items will be delivered as soon as possible!
|
