Have questions? Please browse our in-depth FAQ section to find the answers to common queries. If you cannot find what you are looking for, please contact us at any time with your inquiry. We are here to help!
My key does not fit!
If your new replacement key will not fit into place, is the wrong size, oriented incorrectly or will not accept the hinge pieces included, you have almost certainly selected the wrong hinge type or laptop model! Do not attempt to force any items into place since this can cause the key to break and render it useless! Contact our support team and our experts will be happy to help you find the compatible part!
I did not receive a confirmation or shipping email.
If you have not received an order or shipment confirmation from us, please check the suggestions below to help you. All of our confirmation emails are provided automatically after ordering and when your products are shipped, so we can assure we haven’t forgotten about you!
- Check your spam and junk mail folders carefully! Some Gmail users report their spam filters are inadvertently marking our confirmation mailers as spam. If our emails have landed in your spam folder, simply add us as a trusted contact (mark message as ‘Not Spam’) or modify your junk mail filter settings to allow future emails to reach your inbox!
- Assure your email address provided is correct. If you’ve accidentally input a wrong email address during checkout, we won’t be able to deliver any emails to you! Please open a support ticket and allow our service techs to check/update your email address and order details.
- Your email provider may be blocking us. We’re aware of a few email providers that are periodically blocking mail from us. These include email addresses ending in ‘@hotmail.com’, ‘@sbcglobal.net’, ‘@bellsouth.net’, ‘@att.net’ and ‘@cox.net’. We’re currently working with these providers to remove the email block on our domain. We suggest to open a support ticket with us if you need assistance. Our support system is managed internally via our website and allows any user who logs in to view and work with our service techs!
If you are still unable to determine why our emails have not reached you, please open a support ticket with us and we will check into your order details!
When will an unavailable key be restocked?
If a specific part is unavailable when selected, an estimated restock time will be displayed along with the option to sign on to our notification list if you’d like to be notified once it is available again. Enter your email address where prompted, then click the ‘Email me When Available’ button. We’ll send an email alert immediately once the requested items are back in stock on our website!
What is included with each order?
With each quantity purchased, you will receive everything required to replace and repair a broken or missing keyboard key! This includes:
- Key cap
- Hinge mechanism
- Rubber cup
- Metal brackets (specific keys only)
- Installation guides for your specific key type
My tracking number says 'Delivered' but I did not receive it!
Has your package been stated as ‘delivered’ but you did not get it yet? Please follow the instructions below to help find your package as quickly as possible!
|Please note: Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available). It may take additional time for delivery. If the tracking doesn’t update within 3 weeks, the package is considered missing at that point.|
Returns are only available for orders that have been successfully received. Unfortunately, we cannot be held responsible for orders that are missing or stolen after a confirmed delivery. We suggest our customers have orders shipped to a secure location to avoid any possibility of theft. We are unable to provide refunds or replacements for lost packages due to an incorrectly entered shipping address.
I did not receive a response from Customer Support.
Our Customer Service will answer all inquiries Monday through Friday, 12pm to 6pm EST. If you have not received a response from us, it can be due to a variety of reasons:
|If you have not received a reply from us, please open a support ticket. Our agents will respond to all ticket inquiries within 24 hours, guaranteed!|
Can I change or cancel my order?
We can’t add items or upgrade shipping options after an order is placed. However, we can cancel the order or make simple changes such as recipient name or address spelling updates (must be within the same postal code). Please open a support ticket if you need to cancel or change an order before it is processed! Once orders are shipped, we are unable to make any changes.
Are the keys new or used?
To assure genuine OEM quality and fitment, our replacement keys are selected from both new and overstock keyboard units. However, parts can also be removed from broken, damaged or previously used machines. In every case, we thoroughly inspect and clean each and every item before it is packaged for shipping to assure our customers receive the highest quality parts. While some keys (especially older or out of production models) can show minimal signs of wear such as small scuffs, scrapes, light shine or key wear, etc., no items are ever shipped that would be considered beyond their acceptable lifespan.
Do you sell full keyboards?
No, we do not have any fully functional keyboard units for sale at this time.
Why do I have to log in to contact someone about my order?
Not all customers are able to receive emails from us (blocked by provider, spam filter rejecting emails, etc). By using our secure and internally managed support system, it will both verify your ownership of the order as well as guarantee you are able to connect with a technician. We will be able to access your order details directly and personally assist you with any questions you may have. It takes less than 30 seconds to register your email address and get started with a support ticket!
How do I remove a keyboard key?
You may need to remove a damaged or worn keyboard key to examine the hinge type underneath for replacement. This process will vary for everyone and we provide a general guide to get you started. Check out our video tutorial for the most common key removal methods!
My return was rejected! What do I do now?
If your return has been rejected, it may be due to one or more of the following reasons:
- No RMA number provided on the return package
- Damaged, missing, incorrect or modified items sent back
- Return form not included or missing information
If your return has been rejected, please reach out to our support team who will assist you with returning your items properly to assure we can accept those for refund or replacement!
Are there any discounts available?
We currently do not offer discounts on single item purchases. However, we do run promotions from time to time that may cover certain models, offer unique holiday savings, etc. Check out our social media pages to stay up-to-date on any special promo codes we have to offer! If you are looking to make a large bulk purchase or are a school or educational facility, please contact us and we may be able to offer a unique discount code for you based on your purchase.
Do the replacement keys support backlighting?
Depends on the model. Most of our replacement keys are opaque (do not allow light to shine through the underside). Some products will contain the option to select ‘Backlit’ or ‘Not Backlit’ replacement keys. If a particular laptop model is only available with backlit keys, our replacements for it will also be backlit compatible. If we only carry one version of replacement keys, please refer to the keyboard image which will show the exact type offered. Feel free to contact us if you have any questions regarding backlit compatibility with your model!
How long will it take to receive my order?
Most in stock items ship out within 1-2 business days via USPS (United States Postal Service). Because transit times can vary across the entire world, please see our Shipping page for estimated delivery times for both domestic and international packages.
Do you ship outside of the USA?
We ship to over 160 countries throughout the world! However, some countries may be excluded from our shipping locations because of excessive loss of packages or other circumstances. Check out our Shipping page for more details!
Some of my keys do not work. Will this fix it?
If some of your keys are unresponsive (e.g., no display with certain keystrokes), this product will NOT correct the issue. For a majority of these instances, a full replacement keyboard will correct the problem. At this time, we do not offer entire replacement keyboards.
Do you sell other keyboard parts (touchpads, cases, external buttons, etc.)?
No, we currently only sell individual keyboard keys. Other components of the keyboard or palmrest are not kept in our active inventory at this time. If a specific part is not shown on our website, it is not available for sale!
Why are there various “hinge styles” to choose from on the product page?
Some laptops utilize various different “hinge” mechanisms that attach the key cap to the keyboard. Although they look identical on the outside, removing a key cap can show some very different hardware underneath. For example, the image below depicts three of the same keyboard models from a Dell Latitude D630. However, the different hinge types are apparent once the key caps are removed.
Note the differences between the hinge mechanisms. When determining your hinge style, it is critical that you select the exact same type as your machine utilizes, otherwise your key replacement kit will not be compatible. If you are unsure, simply Contact Us to submit an image and we will eliminate the guesswork!
Why is the website not working correctly?
Our website is tested every day for any issues that may arise to affect performance and navigation and we actively seek to keep things running as quickly and smoothly as possible. A few common issues are addressed below:
Slow load times: Decreased page load time is usually caused by high internet traffic. Our peak periods are generally weekdays between 12pm and 3pm EST.
Menus displaying incorrectly: Our website is optimized for use with Microsoft Edge and Mozilla Firefox browsers. We do currently have a compatibility issue with Google Chrome users that may affect nav menu performance and this is actively being addressed. Please assure your web browser is up to date with the latest patches and bug fixes to assure the best compatibility with our website.
Scrolling problems: This is also an issue with Google Chrome users and is actively being addressed. Some users disable the “smooth scrolling” option in Google Chrome and have greater success with our website (and many others!)
If an issue is not listed here or you are still having trouble, please Contact Us with details and we will check into it for you!
Do you offer telephone support?
Are there any additional or hidden fees?
All of our products are priced individually as shown on our website. Shipping charges will vary based on the service selected and delivery location and are non-refundable.
Orders delivered within the US are not subject to any additional fees with exception to package or freight forwarding, mail intercept, etc., which are services that would be already set in place by the Customer.
International customers are responsible to adhere to all applicable customs regulations, import fees due, duty tax, etc., which will vary by destination. Please refer to your country’s rules regarding imported goods for further information.
Are you affiliated with any laptop brands?
We are not affiliated with any major laptop brands. However, we do work closely with major keyboard manufacturers and electronic recycling companies all around the world as an independent vendor and reseller of these products.
Are your laptop keys OEM quality?
Yes! We work with electronic recyclers and keyboard suppliers to obtain parts from genuine units that are brand new, non-functional or otherwise unusable so they are guaranteed to fit, look and feel virtually identical to the original! None of our products are 3D printed or copies in any way. All laptop keys are removed from their respective models or keyboards supplied by the official manufacturers and are cleaned and inspected before packaging. We do not sell cheap, low quality or fake replacements!
What is a "point stick"?
Some models will have the option to choose whether or not your keyboard has a “point stick”. This component is between the G, H and B keys and controls the mouse pointer without using an external device or trackpad. Keys that use the point stick feature are shaped differently than keys that do not. This is very important, as choosing the incorrect option may result in an incompatible key! Please see the images below for reference:
How do I remove the hinge/rubber cup?
Removing broken or damaged hinge pieces is an easy process! The exact removal method will vary between models; however, most hinges will attach via three or four mounting points located on the keyboard. Start by removing the hinge on the most accessible side and the remaining clips will come free. Rubber cups do not need to be removed if undamaged. If these do require removal, they can be pulled free with your fingers or scraped off of the keyboard contact point, as they are attached only by light adhesive.
At checkout, I received an error "The IP address provided is invalid."
This is an issue with our payment provider who can sometimes reject IPv6 addresses. Please try completing your purchase at a later date or using a different device.
Do your replacement keys include a warranty?
We do not provide a warranty on any of our products. However, we will gladly accept returns or exchanges within 30 days of the original order for any purchases that are shipped back in undamaged condition!
Is Express shipping available?
Express shipping and/or rush processing is currently not available. All in stock orders are processed and shipped within 1-2 business days. Our fastest delivery option for domestic orders is via USPS Priority Mail.
How will my order be shipped?
All items are shipped via United States Postal Service from our Northeastern Pennsylvania facility. Please refer to our Shipping page for more details!
Can I install replacement keys by myself?
Of course! Our replacement keyboard key kits are quick and easy to install. Installation takes only a few seconds to complete with our easy to follow Installation Guides. Even the most technically incapable person can install a replacement key!
Do you accept returns?
Returning or exchanging your purchase is a simple and straightforward process. Please refer to our Returns & Exchanges page for more information!
Why do I have to send back a tiny key back for refund/exchange?
Some of our products are extremely rare, expensive, difficult to source or are discontinued. In some cases, we’re the only company in the world to provide replacement parts for select models! To assure all customers have an equal opportunity to purchase repair parts, we do ask to please return your undamaged products using our Returns and Exchanges guide. Your return part may end up helping another customer complete their repair, who would have otherwise been unable to find the part anywhere else!
I still have the key cap and only need the hinge. Can I purchase only the hinge mechanism?
We currently only provide full key replacement kits for all models which include the key cap, hinge mechanism pieces and rubber cup.
I ordered the wrong part version. What can I do?
If unsure about your keyboard hinge type, we suggest our customers Contact Us and submit an image of their damaged keyboard. This will allow us to visually inspect your machine and determine the correct replacement hinge type to issue to you. With our image confirmation method, we guarantee your item will be compatible!
If you have purchased the incorrect hinge type, simply return your item and we will exchange it for the correct style! Please note that you are responsible for all return shipping costs (most orders can be returned in a simple stamped envelope). Please refer to the Returns & Exchanges page for information about returning or exchanging your purchase.
Are keys available for every model?
We have an extensive inventory of components for a wide range of laptop makes and models and are consistently updating our inventory with the newest and most popular products. We only offer models we currently have available. In some cases, an item may be on back order, in which we will notify our customers promptly of the status of their order. There may be various models in our category list that are not linked to a product. If this is the case, we currently recognize the model, but do not offer any specific products at this time.
Are replacement keys universal fitment?
No. Laptop keyboard key replacement kits must be ordered specifically for your brand and model. Keyboard keys vary widely in size, shape, finish and visual appearance. We offer products for an extensive variety of models. You can easily browse for your model or use our powerful search tool quickly find your model and corresponding replacement kit.
I never received my order.
All orders ship with tracking information available via USPS. Please be sure to allow 2-7 business days for domestic shipments and 10-40 business days for international shipments. Our shipping software will validate and correct most domestic addresses for more efficient delivery. If you provide a non-working or incorrect address that we cannot validate, the chances of not receiving your parcel increase dramatically.
For international customers, some countries do not support USPS Delivery Confirmation Service, so tracking my not be available once the parcel leaves US Customs (located in Jamaica, NY). All items are shipped in yellow padded bubble mailers or small boxes for protection. If you feel you have not received your item in the appropriate time frame (refer to Shipping for specific estimated transit times), please contact us and we will be glad to assist you! Many countries have addressing guidelines that must be followed for easy delivery. We can assist you with determining if your address is sufficient.
Can I track my order?
Absolutely! All orders are shipped via USPS with tracking information included. Domestic packages can be tracked straight to your door! For international orders, tracking information may only be available until departure from US customs. Additional tracking information may not be available depending on the destination country. Only select countries will be able to track their parcels until delivery.
My model is not listed. Are parts available for it?
We strive to include every make and model of laptop currently available into our product lineup. If you cannot locate your model, try using a less specific designation (e.g., “Acer Aspire 5652-3691” could be shortened to “Acer Aspire 5652”). If you are still unable to locate your product, please contact us and we may have your product available as unlisted inventory.
What color are the keys?
Many laptop models utilize various colors and finishes (e.g., silver, blue, white or matte black, gloss black, etc). Any models that utilize multiple colors and/or finishes will have the option to choose a color before adding the item to your shopping cart. Simply select the desired option from the drop down menu and you will receive the specified color or finish for your machine!
*Note that some models have colors or finishes that can vary slightly between keyboard manufacturers.
I found my laptop model but cannot click the link.
If we list a specific model but the link is unable to be clicked or a product page is unavailable, we are aware of the model but do not have any items currently in stock for it.
How do I install the keys?
Please refer to our Installation Guides section for information on how to install your key replacement kit.
If you are having trouble with installation, please note that there are a few factors that may cause the process to be more difficult or impossible.
1. Assure the metal retaining tabs on the keyboard are not bent or missing. These are part of the keyboard hardware itself. If the metal retaining brackets are not present, our key replacement kits will not work. In this case, a new keyboard is required.
2. Be sure to orient the hinge mechanism correctly. Some hinges can be symmetrically similar and confusing to install if not oriented in the correct direction. Most hinges are pre-attached to the key cap for easy reference. Take note of the orientation before removing to install.
3. Check the small plastic tabs on the underside of the key cap for damage. If these tabs are bent or missing, installing your key cap will be more difficult or impossible. Forcing a key cap into place with a bent tab may result in damage to the key cap, in which a new kit will be required.
Why buy single keys and not a new keyboard?
Keyboards sometimes require a fair amount of technical knowledge to replace. Most new models require a full top cover replacement, as the keyboards cannot be replaced individually without breaking the plastic welds that secure them in place. With our ‘top down’ key replacement method, if you can press a button, you can replace and repair your missing key!
Replacement keyboards can sometimes cost upwards of $100 plus installation fees if you are using a computer repair service. Our replacement kits start at only $3.49 each. The savings continue to add up!
Taking your machine to a computer repair shop? Don’t expect to receive it back for a few days or weeks! Key replacement kits arrive right at your doorstep with your postal mail and are ready to be installed straight from the package! You can regain your productivity in only a few minutes!
Are all keys available for in stock models?
While we strive to keep a full inventory at all times, certain key and hinge combinations may occasionally be out of stock or damaged during fulfillment. We work closely with our suppliers to obtain the latest inventory when required and will notify you if any of your items are back ordered along with an estimated shipping date if possible.
Do you accept purchase orders?
Yes! We accept purchase orders from US-based educational, healthcare, government and non-profit agencies and are currently partnered with over 1500 organizations to provide laptop and Chromebook replacement keys! Please take a moment to register with us here. You can also place an order on our website, then select the Commercial Purchase Order option during checkout. You will then receive further instructions including our fax number to submit your approved PO for processing!
Will replacing keys void my existing warranty?
No way! Our replacement keys are genuine OEM replacements and will not void any warranty on your model! Our replacement parts are the exact same components that are on the original models. You’ll never be able to tell your key was even missing after completing your repair!
Why are some keys so expensive?
Some laptop models are extremely rare, expensive or difficult to source. Likewise, some models require parts that are not even available on the consumer market! We work closely with our part suppliers and manufacturers to obtain components so we are able to offer them to our customers at a fraction of the price it would take for a full keyboard repair!
Why is my order 'Processing' for a long time?
Orders that are shown to be in ‘processing’ may not have yet been shipped. Most orders will ship within one to two business days of the initial order. However, some items can be out of stock or otherwise not available for immediate shipment. We will generally send an email with specifics and estimated delivery times for your products. If you are still unsure of the status of your order, please feel free to Contact Us with any questions you may have!