{"id":166,"date":"2013-07-13T01:10:18","date_gmt":"2013-07-13T06:10:18","guid":{"rendered":"https:\/\/www.quikfixlaptopkeys.com\/?page_id=166"},"modified":"2026-06-18T09:53:29","modified_gmt":"2026-06-18T14:53:29","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.quikfixlaptopkeys.com\/?page_id=166","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"166\" class=\"elementor elementor-166\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d51fdfd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d51fdfd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a137893\" data-id=\"a137893\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-db5319a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db5319a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5da2687\" data-id=\"5da2687\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57d1bfa elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"57d1bfa\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Common question?<br>\n<font color=\"#C8CE20\">The answer's here.<\/font><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb273ad elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bb273ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"text-align: left;\">Need answers now?<\/h5><h5>Check out our list of common questions and solutions!<\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53bf2ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53bf2ec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73bcdcc\" data-id=\"73bcdcc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-644005d elementor-widget elementor-widget-accordion\" data-id=\"644005d\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1051\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1051\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">My key isn't correct!<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1051\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1051\"><p>If your new replacement key will not fit into place, is the wrong size, oriented incorrectly or will not accept the hinge pieces included, you have almost certainly selected the wrong hinge type or laptop model! Do not attempt to force any items into place since this can cause the key to break and render it useless! <a href=\"https:\/\/www.quikfixlaptopkeys.com\/support\">Contact our support team <\/a>and our experts will be happy to help you find the compatible part!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1052\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1052\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I didn't receive a confirmation email.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1052\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1052\"><p>If you have not received an order or shipment confirmation from us, <strong>please check the suggestions below to help you.<\/strong> All of our confirmation emails are provided automatically after ordering and when your products are shipped, so we can assure we haven\u2019t forgotten about you!<\/p><ul class=\"callout-yellow\"><li><strong>Check your spam and junk mail folders carefully!<\/strong> Some Gmail users report their spam filters are inadvertently marking our confirmation mailers as spam. If our emails have landed in your spam folder, simply add us as a trusted contact (mark message as \u2018Not Spam\u2019) or modify your junk mail filter settings to allow future emails to reach your inbox!<\/li><li><strong>Assure your email address provided is correct.<\/strong> If you\u2019ve accidentally input a wrong email address during checkout, we won\u2019t be able to deliver any emails to you! Please <a href=\"https:\/\/www.quikfixlaptopkeys.com\/support\/\">contact us<\/a> and allow our service techs to check\/update your email address and order details.<\/li><li><strong>Your email provider may be blocking us.<\/strong> We\u2019re aware of a few email providers that are periodically blocking mail from us. These include email addresses ending in \u2018@hotmail.com\u2019, \u2018@sbcglobal.net\u2019, \u2018@bellsouth.net\u2019, \u2018@att.net\u2019 and \u2018@cox.net\u2019. We\u2019re currently working with these providers to remove the email block on our domain. We suggest to <a href=\"https:\/\/www.quikfixlaptopkeys.com\/support\/\">contact us<\/a> if you need assistance. Our support system is managed internally via our website and allows any user who logs in to view and work with our service techs!<\/li><\/ul><p>If you are still unable to determine why our emails have not reached you, please <a href=\"https:\/\/www.quikfixlaptopkeys.com\/support\/\">contact us<\/a> via our website form and we will check into your order details!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1053\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1053\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">When will an unavailable key be restocked?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1053\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1053\"><p>If a specific part is unavailable when selected, an estimated restock time will be displayed along with the option to sign on to our notification list if you\u2019d like to be notified once it is available again**. Enter your email address where prompted, then click the \u2018Email me When Available\u2019 button. We\u2019ll send an email alert immediately once the requested items are back in stock on our website!<\/p><p align=\"center\"><img decoding=\"async\" src=\"https:\/\/www.quikfixlaptopkeys.com\/products\/img\/faq_restock.jpg\" \/><\/p><p><strong>**Our support team does not respond to direct inquiries requesting availability. Harassment of our customer service team regarding out of stock products will result in being blacklisted. Please check the product page for details on when a specific item will be restocked!<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1054\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1054\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is included with every order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1054\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1054\"><p>With each quantity purchased, you will receive everything required to replace and repair a broken or missing keyboard key! This includes:<\/p><ul><li>Key cap<\/li><li>Hinge mechanism<\/li><li>Rubber cup<\/li><li>Metal brackets (specific keys only)<\/li><li>Installation guides for your specific key type<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1055\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1055\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">My package says 'Delivered', but I can't find it!<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1055\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1055\"><p>Has your package been stated as \u2018delivered\u2019 but you did not get it yet? Please follow the instructions below to help find your package as quickly as possible!<\/p><table width=\"100%\"><tbody><tr><td class=\"delivery-style\"><ol><li><strong>Verify the shipping address<\/strong><br \/>\u2013 You can look up your order\u2019s shipping address <a href=\"https:\/\/www.quikfixlaptopkeys.com\/?page_id=17785\">here<\/a> (enter your order number and billing email).<\/li><li><strong>Look for a notice of attempted delivery<\/strong><\/li><li><strong>Look around the delivery location<\/strong><br \/>\u2013 Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.<\/li><li><strong>See if someone else accepted delivery<\/strong><br \/>\u2013 Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.<\/li><li><strong>If you live in an apartment complex<\/strong><br \/>\u2013 Contact your rental office to see if they are holding your package there. Some packages won\u2019t fit into a standard mailbox, so carriers will often leave packages at a manager\u2019s office for safekeeping. You can also check with any neighbors or other residents to see if they have received your package in error.<\/li><li><strong>Speak with the specific postal carrier who delivers your mail<\/strong> as they do scan the package in order to mark it \u2018delivered\u2019.<\/li><li><strong>Wait 36 hours\u2014<\/strong>packages can show as delivered while still in transit.<\/li><li><strong>If your order is 36 hours past the expected delivery date and still has not been delivered,<\/strong> please <a href=\"https:\/\/www.quikfixlaptopkeys.com\/?page_id=636\">contact our support team.<\/a><\/li><\/ol><\/td><\/tr><\/tbody><\/table><table width=\"100%\"><tbody><tr><td class=\"callout-yellow\"><strong>Please note:<\/strong> Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available). It may take additional time for delivery. If the tracking doesn\u2019t update within 3 weeks, the package is considered missing at that point.<\/td><\/tr><\/tbody><\/table><p>Returns are only available for orders that have been successfully received. Unfortunately, we cannot be held responsible for orders that are missing or stolen after a confirmed delivery. We suggest our customers have orders shipped to a secure location to avoid any possibility of theft. We are unable to provide refunds or replacements for lost packages due to an incorrectly entered shipping address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1056\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1056\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I did not receive a reply from Customer Support.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1056\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1056\"><p>Our Customer Service will answer all inquiries Monday through Saturday. If you have not received a response from us, it may be due to any of the following reasons:<\/p><table width=\"100%\"><tbody><tr><td class=\"delivery-style\"><ul><li><strong>You have entered your reply email address incorrectly.<\/strong><\/li><li><strong>Our response may have landed in your spam or junk mail folder.<\/strong><\/li><li><strong>You are replying to a closed ticket (Support tickets will remain open for 5 days maximum after the last response.)<\/strong><\/li><li><strong>Your email provider has blocked our reply message.<\/strong><\/li><li><strong>You have responded to an automated mailbox (shipping email, order confirmation, etc.) that is not monitored.<\/strong><\/li><li><strong>Our support team has requested additional information and are awaiting your reply with the relevant details.<\/strong><\/li><li><strong>Your message is combative, abusive, threatening, contains offensive content or violates our Terms of Use (we report all instances of service abuse).<\/strong><\/li><li><strong>Your inquiry is not relevant to our products or services.<\/strong><\/li><li><strong>Sending multiple impatient messages will continually reset your position in our support queue, resulting in delays.<\/strong><\/li><li><strong>Responses can take up to 48 hours. Please be patient while we address your concern!<\/strong><\/li><\/ul><\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1057\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1057\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Why are there multiple 'hinge types' on the product page?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1057\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1057\"><p>Some laptops utilize various different \u201chinge\u201d mechanisms that attach the key cap to the keyboard. Although they look identical on the outside, removing a key cap can show some very different hardware underneath. For example, the image below depicts three of the same keyboard models from a Dell Latitude D630. However, the different hinge types are apparent once the key caps are removed.<\/p><p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.quikfixlaptopkeys.com\/products\/img\/hinge_comparison1.jpg\" align=\"middle\" \/><\/p><p>Note the differences between the hinge mechanisms. When determining your hinge style, it is critical that you select the exact same type as your machine utilizes, otherwise your key replacement kit will not be compatible. If you are unsure, simply <a href=\"https:\/\/www.quikfixlaptopkeys.com\/?page_id=636\">Contact Us<\/a> to submit an image and we will eliminate the guesswork!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1058\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1058\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I change or cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1058\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1058\"><p>We can\u2019t add items or upgrade shipping options after an order is placed. However, we can cancel the order or make simple changes such as recipient name or address spelling updates. Please <a href=\"https:\/\/www.quikfixlaptopkeys.com\/support\/\">contact us<\/a> or send an email to <strong>cancel@quikfixlaptopkeys.com<\/strong> if you need to cancel an order before it is processed! Once orders are fulfilled and shipped, we are unable to make any further changes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1059\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1059\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Tracking states 'Shipment Received, Package Acceptance Pending'<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1059\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1059\"><p>If your tracking number indicates \u2018Shipment Received, Package Acceptance Pending\u2019, this means your order has been picked up from our facility and is on its way to a USPS sorting center. This description can be confusing and lead customers to believe the package has not even been shipped, which is not the case. Your order has entered into the USPS system and is in transit to the destination.<\/p><p>During periods of high volume (particularly during October through December), your tracking status may not update for multiple days (or at all) until your package actually enters the shipping network and begins its transit to you. In rare cases, packages may not even update until shortly before delivery. Please be patient during this time, as we can assure your order was shipped, accepted and is on the way!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-10510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Are the keys new or used?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10510\"><p>To assure genuine OEM quality and fitment, our replacement keys are selected from both new and overstock keyboard units. However, parts can also be removed from broken, damaged or previously used machines. In every case, we thoroughly inspect and clean each and every item before it is packaged for shipping to assure our customers receive the highest quality parts. While some keys (especially older or out of production models) can show minimal signs of wear such as small scuffs, scrapes, light shine or key wear, etc., no items are ever shipped that would be considered beyond their acceptable lifespan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10511\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-10511\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I buy only the hinge or key cap by itself?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10511\"><p>Unfortunately not. All of our products are packaged together as a full replacement kit. We do not offer any components separately at this time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10512\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-10512\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">My return was rejected! What now?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10512\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10512\"><p>If your return has been rejected, it may be due to one or more of the following reasons:<\/p><ul><li><strong>No RMA number provided on the return package<\/strong><\/li><li><strong>Damaged, missing, incorrect or modified items sent back<\/strong><\/li><li><strong>Package shipped to us with postage due<\/strong><\/li><li><strong>Return form not included or missing information<\/strong><\/li><li><strong>Order returned outside of the returns\/exchange window<\/strong><\/li><\/ul><p>If your return has been rejected, please <a href=\"https:\/\/www.quikfixlaptopkeys.com\/support\/\">reach out to our support team<\/a> who can assist you with your return or exchange.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10513\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"tab\" aria-controls=\"elementor-tab-content-10513\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I remove a keyboard key?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10513\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10513\"><p>You may need to remove a damaged or worn keyboard key to examine the hinge type underneath for replacement. This process will vary for everyone and we provide a general guide to get you started. Check out our <a href=\"https:\/\/www.youtube.com\/watch?v=bVwGMJOm0eM\">video tutorial<\/a> for the most common key removal methods!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10514\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"tab\" aria-controls=\"elementor-tab-content-10514\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">My keys are worn but not missing. How do I know the hinge type?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10514\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10514\"><p>You\u2019ll need to know which hinges are used on your keyboard in order to choose the correct part type. If your model is not currently missing any keys, you\u2019ll need to remove one for self inspection or to submit an image to our support team. We suggest removing any alphanumeric (A-Z, 0-9) key, as these are the easiest.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10515\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"tab\" aria-controls=\"elementor-tab-content-10515\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Do you ship outside of the USA?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10515\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10515\"><p>We ship to many locations throughout the world! However, some countries may be excluded from our shipping locations for various reasons. If your country is not listed at checkout, we do not offer delivery services to your area.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10516\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"tab\" aria-controls=\"elementor-tab-content-10516\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Some of my keys don't work. Will this fix it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10516\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10516\"><p>If some of your keys are intermittent or unresponsive (e.g., sporadic or no display with certain keystrokes), our product will not correct the issue. For a majority of these instances, a full replacement keyboard will correct the problem. At this time, we do not offer entire replacement keyboards.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10517\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"tab\" aria-controls=\"elementor-tab-content-10517\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Do you offer telephone support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10517\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10517\"><p>We do not offer telephone customer support at this time. Please send us a message via our <a href=\"https:\/\/www.quikfixlaptopkeys.com\/support\/\">Contact Us<\/a> page!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10518\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"tab\" aria-controls=\"elementor-tab-content-10518\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Are the keys OEM quality?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10518\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10518\"><p>Yes! We work with electronic recyclers and keyboard suppliers to obtain parts from genuine units that are brand new, non-functional or otherwise unusable so they are guaranteed to fit, look and feel virtually identical to the original! None of our products are 3D printed or copies in any way. All laptop keys are removed from their respective models or keyboards supplied by the official manufacturers and are cleaned and inspected before packaging. We do not sell cheap, low quality or fake replacements!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10519\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"tab\" aria-controls=\"elementor-tab-content-10519\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Do the keys include a warranty?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10519\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10519\"><p>We do not provide a warranty on any of our products. However, we will gladly accept returns or exchanges within 30 days of the original order for any purchases that are shipped back in undamaged condition!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10520\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"tab\" aria-controls=\"elementor-tab-content-10520\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I install replacement keys by myself?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10520\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10520\"><p>Of course! Our replacement keyboard key kits are quick and easy to install. Installation takes only a few seconds to complete with our easy to follow <a title=\"Installation\" href=\"https:\/\/www.quikfixlaptopkeys.com\/?page_id=57\">Installation Guides<\/a>. Even the most technically incapable person can install a replacement key!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10521\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"tab\" aria-controls=\"elementor-tab-content-10521\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10521\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10521\"><p>Absolutely! All orders are shipped via USPS with tracking information included. Domestic packages can be tracked straight to your door! For international orders, tracking information may only be available until departure from US customs. Additional tracking information may not be available depending on the destination country. Only select countries will be able to track their parcels until delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10522\" class=\"elementor-tab-title\" data-tab=\"22\" role=\"tab\" aria-controls=\"elementor-tab-content-10522\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Do you accept purchase orders?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10522\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"22\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10522\"><p>We currently do not accept purchase orders. All products must be purchased using the available payment methods we provide during checkout.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10523\" class=\"elementor-tab-title\" data-tab=\"23\" role=\"tab\" aria-controls=\"elementor-tab-content-10523\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Will replacing a key void my existing warranty?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10523\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"23\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-10523\"><p>No way! Our replacement keys are genuine OEM replacements and will not void any warranty on your model! Our replacement parts are the exact same components that are on the original models. You\u2019ll never be able to tell your key was even missing after completing your repair!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"My key isn't correct!\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your new replacement key will not fit into place, is the wrong size, oriented incorrectly or will not accept the hinge pieces included, you have almost certainly selected the wrong hinge type or laptop model! Do not attempt to force any items into place since this can cause the key to break and render it useless! <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/support\\\">Contact our support team <\\\/a>and our experts will be happy to help you find the compatible part!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I didn't receive a confirmation email.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have not received an order or shipment confirmation from us, <strong>please check the suggestions below to help you.<\\\/strong> All of our confirmation emails are provided automatically after ordering and when your products are shipped, so we can assure we haven\\u2019t forgotten about you!<\\\/p><ul class=\\\"callout-yellow\\\"><li><strong>Check your spam and junk mail folders carefully!<\\\/strong> Some Gmail users report their spam filters are inadvertently marking our confirmation mailers as spam. If our emails have landed in your spam folder, simply add us as a trusted contact (mark message as \\u2018Not Spam\\u2019) or modify your junk mail filter settings to allow future emails to reach your inbox!<\\\/li><li><strong>Assure your email address provided is correct.<\\\/strong> If you\\u2019ve accidentally input a wrong email address during checkout, we won\\u2019t be able to deliver any emails to you! Please <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/support\\\/\\\">contact us<\\\/a> and allow our service techs to check\\\/update your email address and order details.<\\\/li><li><strong>Your email provider may be blocking us.<\\\/strong> We\\u2019re aware of a few email providers that are periodically blocking mail from us. These include email addresses ending in \\u2018@hotmail.com\\u2019, \\u2018@sbcglobal.net\\u2019, \\u2018@bellsouth.net\\u2019, \\u2018@att.net\\u2019 and \\u2018@cox.net\\u2019. We\\u2019re currently working with these providers to remove the email block on our domain. We suggest to <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/support\\\/\\\">contact us<\\\/a> if you need assistance. Our support system is managed internally via our website and allows any user who logs in to view and work with our service techs!<\\\/li><\\\/ul><p>If you are still unable to determine why our emails have not reached you, please <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/support\\\/\\\">contact us<\\\/a> via our website form and we will check into your order details!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"When will an unavailable key be restocked?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If a specific part is unavailable when selected, an estimated restock time will be displayed along with the option to sign on to our notification list if you\\u2019d like to be notified once it is available again**. Enter your email address where prompted, then click the \\u2018Email me When Available\\u2019 button. We\\u2019ll send an email alert immediately once the requested items are back in stock on our website!<\\\/p><p align=\\\"center\\\"><img src=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/products\\\/img\\\/faq_restock.jpg\\\" \\\/><\\\/p><p><strong>**Our support team does not respond to direct inquiries requesting availability. Harassment of our customer service team regarding out of stock products will result in being blacklisted. Please check the product page for details on when a specific item will be restocked!<\\\/strong><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is included with every order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>With each quantity purchased, you will receive everything required to replace and repair a broken or missing keyboard key! This includes:<\\\/p><ul><li>Key cap<\\\/li><li>Hinge mechanism<\\\/li><li>Rubber cup<\\\/li><li>Metal brackets (specific keys only)<\\\/li><li>Installation guides for your specific key type<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"My package says 'Delivered', but I can't find it!\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Has your package been stated as \\u2018delivered\\u2019 but you did not get it yet? Please follow the instructions below to help find your package as quickly as possible!<\\\/p><table width=\\\"100%\\\"><tbody><tr><td class=\\\"delivery-style\\\"><ol><li><strong>Verify the shipping address<\\\/strong><br \\\/>\\u2013 You can look up your order\\u2019s shipping address <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/?page_id=17785\\\">here<\\\/a> (enter your order number and billing email).<\\\/li><li><strong>Look for a notice of attempted delivery<\\\/strong><\\\/li><li><strong>Look around the delivery location<\\\/strong><br \\\/>\\u2013 Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.<\\\/li><li><strong>See if someone else accepted delivery<\\\/strong><br \\\/>\\u2013 Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.<\\\/li><li><strong>If you live in an apartment complex<\\\/strong><br \\\/>\\u2013 Contact your rental office to see if they are holding your package there. Some packages won\\u2019t fit into a standard mailbox, so carriers will often leave packages at a manager\\u2019s office for safekeeping. You can also check with any neighbors or other residents to see if they have received your package in error.<\\\/li><li><strong>Speak with the specific postal carrier who delivers your mail<\\\/strong> as they do scan the package in order to mark it \\u2018delivered\\u2019.<\\\/li><li><strong>Wait 36 hours\\u2014<\\\/strong>packages can show as delivered while still in transit.<\\\/li><li><strong>If your order is 36 hours past the expected delivery date and still has not been delivered,<\\\/strong> please <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/?page_id=636\\\">contact our support team.<\\\/a><\\\/li><\\\/ol><\\\/td><\\\/tr><\\\/tbody><\\\/table><table width=\\\"100%\\\"><tbody><tr><td class=\\\"callout-yellow\\\"><strong>Please note:<\\\/strong> Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available). It may take additional time for delivery. If the tracking doesn\\u2019t update within 3 weeks, the package is considered missing at that point.<\\\/td><\\\/tr><\\\/tbody><\\\/table><p>Returns are only available for orders that have been successfully received. Unfortunately, we cannot be held responsible for orders that are missing or stolen after a confirmed delivery. We suggest our customers have orders shipped to a secure location to avoid any possibility of theft. We are unable to provide refunds or replacements for lost packages due to an incorrectly entered shipping address.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I did not receive a reply from Customer Support.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our Customer Service will answer all inquiries Monday through Saturday. If you have not received a response from us, it may be due to any of the following reasons:<\\\/p><table width=\\\"100%\\\"><tbody><tr><td class=\\\"delivery-style\\\"><ul><li><strong>You have entered your reply email address incorrectly.<\\\/strong><\\\/li><li><strong>Our response may have landed in your spam or junk mail folder.<\\\/strong><\\\/li><li><strong>You are replying to a closed ticket (Support tickets will remain open for 5 days maximum after the last response.)<\\\/strong><\\\/li><li><strong>Your email provider has blocked our reply message.<\\\/strong><\\\/li><li><strong>You have responded to an automated mailbox (shipping email, order confirmation, etc.) that is not monitored.<\\\/strong><\\\/li><li><strong>Our support team has requested additional information and are awaiting your reply with the relevant details.<\\\/strong><\\\/li><li><strong>Your message is combative, abusive, threatening, contains offensive content or violates our Terms of Use (we report all instances of service abuse).<\\\/strong><\\\/li><li><strong>Your inquiry is not relevant to our products or services.<\\\/strong><\\\/li><li><strong>Sending multiple impatient messages will continually reset your position in our support queue, resulting in delays.<\\\/strong><\\\/li><li><strong>Responses can take up to 48 hours. Please be patient while we address your concern!<\\\/strong><\\\/li><\\\/ul><\\\/td><\\\/tr><\\\/tbody><\\\/table>\"}},{\"@type\":\"Question\",\"name\":\"Why are there multiple 'hinge types' on the product page?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Some laptops utilize various different \\u201chinge\\u201d mechanisms that attach the key cap to the keyboard. Although they look identical on the outside, removing a key cap can show some very different hardware underneath. For example, the image below depicts three of the same keyboard models from a Dell Latitude D630. However, the different hinge types are apparent once the key caps are removed.<\\\/p><p><img class=\\\"aligncenter\\\" src=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/products\\\/img\\\/hinge_comparison1.jpg\\\" align=\\\"middle\\\" \\\/><\\\/p><p>Note the differences between the hinge mechanisms. When determining your hinge style, it is critical that you select the exact same type as your machine utilizes, otherwise your key replacement kit will not be compatible. If you are unsure, simply <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/?page_id=636\\\">Contact Us<\\\/a> to submit an image and we will eliminate the guesswork!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I change or cancel my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We can\\u2019t add items or upgrade shipping options after an order is placed. However, we can cancel the order or make simple changes such as recipient name or address spelling updates. Please <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/support\\\/\\\">contact us<\\\/a> or send an email to <strong>cancel@quikfixlaptopkeys.com<\\\/strong> if you need to cancel an order before it is processed! Once orders are fulfilled and shipped, we are unable to make any further changes.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Tracking states 'Shipment Received, Package Acceptance Pending'\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your tracking number indicates \\u2018Shipment Received, Package Acceptance Pending\\u2019, this means your order has been picked up from our facility and is on its way to a USPS sorting center. This description can be confusing and lead customers to believe the package has not even been shipped, which is not the case. Your order has entered into the USPS system and is in transit to the destination.<\\\/p><p>During periods of high volume (particularly during October through December), your tracking status may not update for multiple days (or at all) until your package actually enters the shipping network and begins its transit to you. In rare cases, packages may not even update until shortly before delivery. Please be patient during this time, as we can assure your order was shipped, accepted and is on the way!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are the keys new or used?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To assure genuine OEM quality and fitment, our replacement keys are selected from both new and overstock keyboard units. However, parts can also be removed from broken, damaged or previously used machines. In every case, we thoroughly inspect and clean each and every item before it is packaged for shipping to assure our customers receive the highest quality parts. While some keys (especially older or out of production models) can show minimal signs of wear such as small scuffs, scrapes, light shine or key wear, etc., no items are ever shipped that would be considered beyond their acceptable lifespan.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I buy only the hinge or key cap by itself?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Unfortunately not. All of our products are packaged together as a full replacement kit. We do not offer any components separately at this time.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My return was rejected! What now?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your return has been rejected, it may be due to one or more of the following reasons:<\\\/p><ul><li><strong>No RMA number provided on the return package<\\\/strong><\\\/li><li><strong>Damaged, missing, incorrect or modified items sent back<\\\/strong><\\\/li><li><strong>Package shipped to us with postage due<\\\/strong><\\\/li><li><strong>Return form not included or missing information<\\\/strong><\\\/li><li><strong>Order returned outside of the returns\\\/exchange window<\\\/strong><\\\/li><\\\/ul><p>If your return has been rejected, please <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/support\\\/\\\">reach out to our support team<\\\/a> who can assist you with your return or exchange.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I remove a keyboard key?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You may need to remove a damaged or worn keyboard key to examine the hinge type underneath for replacement. This process will vary for everyone and we provide a general guide to get you started. Check out our <a href=\\\"https:\\\/\\\/www.youtube.com\\\/watch?v=bVwGMJOm0eM\\\">video tutorial<\\\/a> for the most common key removal methods!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My keys are worn but not missing. How do I know the hinge type?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You\\u2019ll need to know which hinges are used on your keyboard in order to choose the correct part type. If your model is not currently missing any keys, you\\u2019ll need to remove one for self inspection or to submit an image to our support team. We suggest removing any alphanumeric (A-Z, 0-9) key, as these are the easiest.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you ship outside of the USA?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We ship to many locations throughout the world! However, some countries may be excluded from our shipping locations for various reasons. If your country is not listed at checkout, we do not offer delivery services to your area.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Some of my keys don't work. Will this fix it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If some of your keys are intermittent or unresponsive (e.g., sporadic or no display with certain keystrokes), our product will not correct the issue. For a majority of these instances, a full replacement keyboard will correct the problem. At this time, we do not offer entire replacement keyboards.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you offer telephone support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We do not offer telephone customer support at this time. Please send us a message via our <a href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/support\\\/\\\">Contact Us<\\\/a> page!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are the keys OEM quality?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes! We work with electronic recyclers and keyboard suppliers to obtain parts from genuine units that are brand new, non-functional or otherwise unusable so they are guaranteed to fit, look and feel virtually identical to the original! None of our products are 3D printed or copies in any way. All laptop keys are removed from their respective models or keyboards supplied by the official manufacturers and are cleaned and inspected before packaging. We do not sell cheap, low quality or fake replacements!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do the keys include a warranty?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We do not provide a warranty on any of our products. However, we will gladly accept returns or exchanges within 30 days of the original order for any purchases that are shipped back in undamaged condition!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I install replacement keys by myself?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Of course! Our replacement keyboard key kits are quick and easy to install. Installation takes only a few seconds to complete with our easy to follow <a title=\\\"Installation\\\" href=\\\"https:\\\/\\\/www.quikfixlaptopkeys.com\\\/?page_id=57\\\">Installation Guides<\\\/a>. Even the most technically incapable person can install a replacement key!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I track my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Absolutely! All orders are shipped via USPS with tracking information included. Domestic packages can be tracked straight to your door! For international orders, tracking information may only be available until departure from US customs. Additional tracking information may not be available depending on the destination country. Only select countries will be able to track their parcels until delivery.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you accept purchase orders?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We currently do not accept purchase orders. All products must be purchased using the available payment methods we provide during checkout.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Will replacing a key void my existing warranty?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No way! Our replacement keys are genuine OEM replacements and will not void any warranty on your model! Our replacement parts are the exact same components that are on the original models. You\\u2019ll never be able to tell your key was even missing after completing your repair!<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4213691 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4213691\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9035068\" data-id=\"9035068\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e42ddd6 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e42ddd6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-fd56df5\" data-id=\"fd56df5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61011c1 elementor-position-left elementor-widget__width-initial elementor-vertical-align-middle elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"61011c1\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tools\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tInstallation issues?\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCheck out our Installation Guides for step-by-step instructions!\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dd1441 elementor-align-center e-transform elementor-widget elementor-widget-button\" data-id=\"1dd1441\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.quikfixlaptopkeys.com\/?page_id=57\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">View Guides<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-36eca1b\" data-id=\"36eca1b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc62876 elementor-position-left elementor-widget__width-initial elementor-vertical-align-middle elementor-view-default 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The answer&#8217;s here. Need answers now? Check out our list of common questions and solutions! My key isn&#8217;t correct! If your new replacement key will not fit into<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":53,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | QuikFix Laptop Keyboard Keys<\/title>\n<meta name=\"description\" content=\"Missing laptop keyboard keys? Replace them with our genuine OEM key replacement kits! 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