Service Updates

Service alerts regarding COVID-19

Updated September 13, 2020

In light of the ongoing global health concerns, we wanted to let you know that the health and safety of both our customers and employees are our number one priority.

Like many other businesses, we’re carefully following all protocols outlined by the Center for Disease Control and Prevention (CDC) to assure the highest measure of safety for our team members who handle the products that will ultimately end up with customers all over the world.

Please refer to the information below regarding various service changes, delays and special bulletins:

Order and pre-sales support: All of our support technicians are currently practicing social distancing and working from home. Please allow extra time for our team to address your concerns, primarily with parts identification which may take up to 48 hours. Order support via our ticketing system is currently operating as normal.

Handling and fulfillment: Our warehouse is back to a full team, but we have implemented measures to continue adequate social distancing and adherence to all standards set forth by the CDC and our local government. We do not anticipate any significant delays with processing of your order; however, some items may require additional handling time due to current limitations and restrictions from our suppliers.

Shipping delays: Shipping couriers worldwide are continuing to experience elevated mail volumes, canceled flights and increased restrictions, therefore delays with transit times and receiving your order are to be expected. For domestic shipments, see USPS Service Alerts for more information. For shipments outside of the US, please log on to your country’s postal service website to review specific impacts. Delays with all international shipments can range from 2-8 weeks or longer.

September 13, 2020 update regarding wildfires: Wildfires are causing hazardous conditions in California, Oregon and Washington states. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments in the areas of California, Oregon, and Washington. Service is being provided to the best ability possible in areas that can be safely accessed.

We’re working closely with our shipping partners to assure your order arrives as soon as possible! Any aggressive or abusive behavior toward our support team will not be tolerated.

Shipping restrictions: Due to widespread transportation cancellations and restrictions, we have suspended all delivery to various countries. Please refer to the USPS International Service Bulletin for more information. If your country is not listed at checkout, we are unable to ship our products to you.

Purchase orders: Purchase order processing has been temporarily suspended due to a shortage of suppliers. All commercial and educational material purchases must be made via our website at this time.

Should we become aware of any further changes, we’ll post additional updates on our website outlining any potential disruptions. Our support members are always available to help you with questions regarding our products and our fulfillment team is working hard to complete and ship all orders promptly.

While many seem to be stocking up on nonperishable goods and toilet paper, it’s still business as usual here at QuikFix! We hope everyone remains safe during these uncertain times!

Sincerely,
The QuikFix Team

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