Service Updates

Service Alerts

Updated October 2, 2021

In light of the ongoing global health concerns, we wanted to let you know that the health and safety of both our customers and employees are our number one priority.

Like many other businesses, we’re carefully following all protocols outlined by the Center for Disease Control and Prevention (CDC) to assure the highest measure of safety for our team members who handle the products that will ultimately end up with customers all over the world.

Please refer to the information below regarding various service changes, delays and special bulletins:

Shipping delays: Our suppliers are currently experiencing shortages and delays with product acquisition. Additionally, USPS are experiencing very high mail volumes due to the holiday season, transport limitations and increased restrictions, therefore delays with transit times and receiving your order are possible. For domestic shipments, delays can periodically range from 2-3 weeks or longer. First Class shipments are generally affected the most. See USPS Service Alerts for more information. For shipments outside of the US, please log on to your country’s postal service website to review specific impacts. Delays with all international shipments can periodically range from 2-8 weeks or longer.

We’re fully aware of these unfortunate delays and are working closely with our shipping partners to assure your order arrives as soon as possible! We are asking our customers to please remain patient during these uncertain times. If reaching out to our support team, please be respectful. Abusive or aggressive behavior toward our staff members will not be tolerated.

Shipping restrictions: Due to widespread transportation cancellations and restrictions, we have suspended all delivery to various countries. Please refer to the USPS International Service Bulletin for more information. If your country is not listed at checkout, we are unable to ship our products to you.

Purchase orders: Purchase order processing has been indefinitely suspended. All commercial and educational material purchases must be made via our website at this time.

Should we become aware of any further changes, we’ll post additional updates on our website outlining any potential disruptions. Our support members are always available to help you with questions regarding our products and our fulfillment team is working hard to complete and ship all orders promptly.

Sincerely,
The QuikFix Team

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