To our customers regarding the COVID-19 virus

Updated March 31, 2020

In light of the ongoing global health concerns, we wanted to let you know that the health and safety of both our customers and employees are our number one priority.

Like many other businesses, we’re carefully following all protocols outlined by the Center for Disease Control and Prevention (CDC) to assure the highest measure of safety for our team members who handle the products that will ultimately end up with customers all over the world.

Please refer to the information below regarding various service changes, delays and special bulletins:

Order and pre-sales support: All of our technicians are currently practicing social distancing and working from home. Please allow extra time for our support team to address your concerns, primarily with parts identification. Order support is currently operating as normal.

Handling and fulfillment: To comply with local government restrictions, our warehouse is currently operating with essential team members only and we may experience slight delays with handling your order.

Shipping delays: USPS is currently experiencing elevated shipping volumes and increased restrictions, therefore delays with transit times and receiving your order may be expected.

Purchase order payment terms: All purchase order payment terms have been extended to NET 60 at this time.

Should we become aware of any further changes, we’ll post additional updates on our website outlining any potential disruptions. Our support members are always available to help you with questions regarding our products and our fulfillment team is working hard to complete and ship all orders promptly.

While many seem to be stocking up on nonperishable goods and toilet paper, it’s still business as usual here at QuikFix! We hope everyone remains safe during these uncertain times!

Sincerely,
The QuikFix Team

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