Change an Order
Do you need to update any part of your order before it is processed such as added information, model specification, address change, etc? Please use the form below to notify us immediately of any changes to your order! Your email address must match your original order or it will not be accepted! Do not use this form for technical inquiries, as replies are not sent from this department. Please open a support ticket if you need help.
|Please note: We cannot add additional items or upgrade shipping options after purchase. You can either cancel the original order or make a new purchase for the added items. We will waive any additional shipping charges incurred.|
Did not Receive Item
Didn’t receive your items yet? Please check the suggestions below for information on why you may not have received your package!
|Please note: Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available). It may take additional time for delivery. If the tracking doesn’t update within 3 weeks, the package is considered missing at that point.|
How to Order
Not sure how to order your product? Our FAQ Section can help you with detailed instructions and images that will show you exactly how to select the keys for your model. You can also check out our “How To” page below!
If you need help with your ‘hinge type’ (our most common question!), please open a support ticket with us and our team will identify exactly what you need!
Identify Hinge Type
Not sure of which ‘hinge type’ you need for your model? We can help! Our techs can identify exactly what you need with over 99.5% accuracy! We’ll also guide you to the correct product page specific to your needs. Please open a support ticket with us and our service team will help you as soon as possible!
We cannot identify your hinge type by model number alone! Please be certain to submit an image of your area with missing key(s) for accurate assistance!
Not sure how to install your product? We’ve got you covered! Check out our installation page below to find your hinge number and access detailed videos and documents that will show you how to quickly and easily install your replacement keys!
For example, if you’ve ordered an H34 type replacement kit, you would look under the “34 Series” installation videos!
My Item is out of Stock
Over 3,000,000 keys across 30,000 models and we don’t have yours available? No problem! If an item is out of stock, simply sign up on the product page to be notified when we have them on hand again! We receive our inventory from e-waste recyclers, liquidators and direct from the manufacturer at their discretion, so we can’t give an exact time when they’ll be back. Rest assured, we’ll get it for you!
If we don’t even have your model listed, feel free to request replacement keys become available in the future! We’re always adding new models and would love to add yours!
School Account Setup
Are you a school district looking to set up an account with us? We can gladly accept purchase orders and currently work with over 500 additional districts nationwide to accommodate the growing demand for laptop and Chromebook replacement keys!
With an extensive inventory of the most popular models used (Lenovo, HP, Dell, etc.), we can handle most orders for even the largest of repair jobs!
Please use the page below to register your school with us and get started today!
Shipping Time and Cost
How long will it take to receive my item?
Which carrier services do we use to ship your products?
Do we ship to your county?
Where do we ship from?
Do I get tracking information with my purchase?
Are you having trouble or need technical help to identify or assist with your product? Please open a support ticket with us to obtain professional support from our service technicians! We can help you with technical issues, such as:
Which ‘hinge type’ you need for your model
Incorrect parts received and verification of correct types needed
Help with finding your laptop model on our website
Changing your keyboard language layout
Details about any specific product (color, finish, etc.)
Where is My Order?
Not sure if your item has shipped out yet? Need a tracking number? Is your product on backorder? You can use our order tracking page to access all of this information! Simply enter your order number (found in your order confirmation email) and billing email address and you’ll have access to all the details about your recent purchase!
Can’t find the answer to your question or just need some general information? Use the contact form below to get in touch with us! If you have a technical question, problem with your order or need hinge identification, please use our support ticketing system! Any technical inquiries submitted via this form will be forwarded to a support technician and may result in delays with a response. Thanks for your understanding!
We’re here to help! Select your topic from the list shown to access information on how to obtain assistance based on your needs!
Need help fast? Open a support ticket with us! Our service techs will address your inquiry as soon as possible during normal business hours.
*During normal service hours
Hours of Operation
Mon-Sat: 9am – 7pm EST
Mon-Fri: 12pm – 6pm EST