Have questions? Please browse our in-depth FAQ section to find the answers to common queries. If you cannot find what you are looking for, please contact us at any time with your inquiry. We are here to help!

What will I receive with my order?

With each quantity purchased, you will receive everything required to replace and repair a broken or missing keyboard key! This includes:

  • Key cap
  • Hinge mechanism
  • Rubber cup
  • Metal brackets (specific keys only)

 

My tracking number says ‘Delivered’, but I did not receive it!

Has your package been stated as ‘delivered’ but you did not get it yet? Please follow the instructions below to help find your package as quickly as possible if it’s around!

  1. Verify the shipping address
    – You can look up your order’s shipping address here (enter your order number and billing email).
  2. Look for a notice of attempted delivery
  3. Look around the delivery location
    – Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
  4. See if someone else accepted delivery
    – Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
  5. Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it ‘delivered’.
  6. Wait 36 hours—packages can show as delivered while still in transit.
  7. If your order is 36 hours passed the expected delivery date, then you will want to file a missing package claim with the shipping carrier and contact us with the claim number.
Please note: Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available). It may take additional time for delivery. If the tracking doesn’t update within 3 weeks, the package is considered missing at that point.

If a package falls in to this category, we reserve the right to send a replacement or refund. Returns are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.

I contacted you multiple times and never received a response.

Customer support will answer all inquiries Monday through Friday, 12pm to 6pm EST. Please take the following steps to assure you receive a response from us:

  • Assure your email address is entered correctly (this is the most common problem). You will receive a confirmation email when we receive your message. If you do not receive this, we have not gotten your inquiry.
  • Be as specific as possible with your concern. Vague or very little information will not allow us to address your question quickly and accurately. Include order numbers, laptop models, images, etc.
  • Check your spam/junk email folder. Because some of our responses can be automated, some hosts will regard our domain as spam (we promise we’re not!) and will trash our replies to you.
  • Be sure you have used the correct form to contact us. Using an order change form to submit technical support questions will be discarded, as this is sent to a different department that does not handle support requests.
  • Responses can sometimes take up to 48 hours. We do receive hundreds of inquiries per day and our support techs will answer messages in the order they are received.
  • If you are replying directly to us via email, please assure you have not replied to the shipping or installation emails. These mailboxes are not monitored and are only used for sending these types of emails. To ask for technical help, please open a support ticket with us!
  • Sending multiple impatient messages will continually reset your support ticket, resulting in further delays with a response. Please be patient while we personally address your concern.
Please note: If your email ends in ‘@gmx.net’, ‘@gmx.de’ or ‘@web.de’, your provider is currently blocking our domain and thus you would not receive any email from us. If possible, please use an alternate email address to get in touch with us to receive correspondence.

Do you sell full keyboard replacements?

99% of our inventory is obtained from e-recycling centers and defective units from both keyboard manufacturers and third party sellers. Unfortunately, we do not have any functional full keyboard units for sale at this time.

How long will it take until I receive my package?

Most in stock items ship out within 1-2 business days via USPS (United States Postal Service). Sorry, we currently do not deliver with UPS, FedEx or other couriers. Because transit times can vary across the entire world, please see our Shipping page for estimated delivery times for both domestic and international packages.

Do you ship outside of the USA?

We do ship to most countries in the world! However, some countries are excluded from our shipping locations because of excessive loss of packages or non-delivery. If your country is not included in our list during checkout, we may not ship to your area. If you are still uncertain, please feel free to Contact Us and ask if shipping is available to your country!

Why are there various “hinge styles” to choose from on the product page?

Some laptops utilize various different “hinge” mechanisms that attach the key cap to the keyboard. Although they look identical on the outside, removing a key cap can show some very different hardware underneath. For example, the image below depicts three of the same keyboard models from a Dell Latitude D630. However, the different hinge types are apparent once the key caps are removed.

Note the differences between the hinge mechanisms. When determining your hinge style, it is critical that you select the exact same type as your machine utilizes, otherwise your key replacement kit will not be compatible. If you are unsure, simply Contact Us to submit an image and we will eliminate the guesswork!

Your website is not working properly (i.e. loading slow, displaying incorrectly, etc.)

Our website is tested every day for any issues that may arise to affect performance and navigation and we actively seek to keep things running as quickly and smoothly as possible. A few common issues are addressed below:

Slow load times: Decreased page load time is usually caused by high internet traffic. Our peak periods are generally weekdays between 12pm and 3pm EST.
Menus displaying incorrectly: Our website is optimized for use with Microsoft Edge and Mozilla Firefox browsers. We do currently have a compatibility issue with Google Chrome users that may affect nav menu performance and this is actively being addressed. Please assure your web browser is up to date with the latest patches and bug fixes to assure the best compatibility with our website.
Scrolling problems: This is also an issue with Google Chrome users and is actively being addressed. Some users disable the “smooth scrolling” option in Google Chrome and have greater success with our website (and many others!)

If an issue is not listed here or you are still having trouble, please Contact Us with details and we will check into it for you!

Do you offer telephone support?

Because of the nature of our business, there are practically zero technical issues that can be resolved accurately over the telephone, with exception to basic support (address changes, general information, etc).

Identifying products without any visual confirmation is impossible for our technicians. Therefore, we can only provide email support at this time. 99.9% of customer concerns are resolved properly and accurately via this method!

Are you affiliated with any laptop brands?

We are not affiliated with any major laptop brands. However, we do work closely with major keyboard manufacturers and electronic recycling companies all around the world as an independent vendor and subsequent retailer of these products.

I never received an order confirmation or shipping email.

Please check your email and spam folders carefully for our order and shipping confirmation emails. These are provided automatically upon purchase and shipment of your items. The most common problem is inputting an incorrect email address when making your purchase.

Please note: If your email ends in ‘@gmx.net’, ‘@gmx.de’ or ‘@web.de’, your provider is currently blocking our domain and thus you would not receive any email from us. If possible, please use an alternate email address to get in touch with us to receive correspondence.

In other cases, please contact us if you do not receive any confirmation and we can check into it for you and provide you with any updates.

Are your laptop replacement keys OEM quality?

Yes! We work with electronic recyclers and keyboard suppliers to obtain parts from genuine units that are non-functional or otherwise unusable, so they are guaranteed to fit, look and feel just like the original! Most of our replacement keys are brand new or have seen very little use. All laptop keys are removed from their respective models or keyboards supplied by the official manufacturers and are cleaned and sterilized before packaging. We do not sell cheap, low quality replacements!

What is a “point stick”?

Some models will have the option to choose whether or not your keyboard has a “point stick”. This component is between the G, H and B keys and controls the mouse pointer without using an external device or trackpad. Keys that use the point stick feature are shaped differently than keys that do not. This is very important, as choosing the incorrect option may result in an incompatible key! Please see the images below for reference:

 

How do I remove a keyboard key?

You may need to remove a damaged or worn keyboard key to examine the hinge type underneath for replacement. Check out our video below for the most common key removal methods!

Is Rush Processing available?

Yes, rush processing is available! Rush Processing expedites the fulfillment of your order so it can be packed, shipped and on the road the same business day it is placed. For Rush Processing to be effective, your order must be submitted and charged before 2:00 p.m. EST Monday through Friday. If the above conditions are met and we fail to ship your order the same business day or items within your order are out of stock, we will refund the Rush Processing fee.

Rush Processing Fee

The fee for Rush Processing is $2.99.

Disclaimer

In all circumstances, our maximum liability is limited to the Rush Processing fee only. While we cannot guarantee same-day shipment for all orders, we will put forth our best effort to ship all Rush Processing orders the same business day if the above conditions are met. Otherwise, your Rush Processing fee will be refunded. Please note that Rush Processing may not guarantee faster delivery of your items. Packages are still subject to any delays caused by the shipping courier, which is not within the responsibilities of QuikFix Laptop Keyboard Keys.

Are these items new or used?

Most keys are pulled from new keyboards, but some can be taken from broken, damaged or previously used machines. In every case, we thoroughly inspect and clean/sanitize each and every item before it is packaged for shipping to assure our customers receive the safest and highest quality items. No items are shipped that would be considered beyond their acceptable lifespan.

How will my purchase be shipped?

All items are shipped via United States Postal Service from our Northeastern Pennsylvania facility. Please refer to the chart below to determine delivery methods for your order.

 

 

Domestic Orders (within USA)

Shipping Method Cost Estimated Delivery Time* Tracking Provided?
USPS First Class Package $2.49 3-8 business days
USPS Priority Mail $6.99 2-4 business days

 

FREE Shipping available for orders over $15.00!

 

International Orders

Shipping Method Cost Estimated Delivery Time* Tracking Provided?**
USPS First Class International Mail $2.50 10-40 business days
USPS First Class Package Int’l $12.99 7-21 business days

 

 

*Delivery times are provided by the carrier, excluding weekends and holidays and may vary with package origin and destination, particularly during peak periods.
**Tracking information is provided within United States until customs departure. Further tracking information may not be available in your country and varies by destination.

Can I install a replacement key kit by myself?

Absolutely! Our replacement keyboard key kits are quick and easy to install. Each purchase contains everything required to repair a damaged, worn or missing keyboard key! Installation takes only a few minutes to complete and with our easy to follow Installation Guides, even the most technically incapable person can do it! No need to take your machine to a professional and pay more! Let QuikFix help you do it yourself for less!

I still have the key cap and only need the hinge. Can I purchase only the hinge mechanism?

Sure! We sell individual hinge mechanisms for many models, designed for those who still have their key cap and do not need a full replacement kit. Most product listings feature this option in the key selection menu. If you cannot locate this, please Contact Us and we will be glad to help!

I need to return my purchase.

Returning or exchanging your purchase is a simple and straightforward process. Please refer to our Returns & Exchanges page for more information!

I ordered the wrong hinge style. What do I do?

If unsure about your keyboard hinge type, we suggest our customers Contact Us and submit an image of their damaged keyboard. This will allow us to visually inspect your machine and determine the correct replacement hinge type to issue to you. With our image confirmation method, we guarantee your item will be compatible!

If you have purchased the incorrect hinge type, simply return your item and we will exchange it for the correct style! Please note that you are responsible for all return shipping costs (most orders can be returned in a simple stamped envelope). Please refer to the Returns & Exchanges page for information about returning or exchanging your purchase.

Are keys available for every make and model?

We have an extensive inventory of components for a wide range of laptop makes and models and are consistently updating our inventory with the newest and most popular products. We only offer models we currently have available. In some cases, an item may be on back order, in which we will notify our customers promptly of the status of their order. There may be various models in our category list that are not linked to a product. If this is the case, we currently recognize the model, but do not offer any specific products at this time. If you wish to be notified when inventory becomes available, please Contact Us and we will add you to our notification list.

Are replacement key kits universal?

No. Laptop keyboard key replacement kits must be ordered specifically for your brand and model. Keyboard keys vary widely in size, shape, finish and visual appearance. We offer products for an extensive variety of models. You can easily browse for your model or use our powerful search tool quickly find your model and corresponding replacement kit.

I never received my item.

All orders ship with tracking information available via USPS. Please be sure to allow 2-7 business days for domestic shipments and 10-40 business days for international shipments. Our shipping software will validate and correct most domestic addresses for more efficient delivery. If you provide a non-working or incorrect address that we cannot validate, the chances of not receiving your parcel increase dramatically.

For international customers, some countries do not support USPS Delivery Confirmation Service, so tracking my not be available once the parcel leaves US Customs (located in Jamaica, NY). All items are shipped in yellow padded bubble mailers or small boxes for protection. If you feel you have not received your item in the appropriate time frame (refer to Shipping for specific estimated transit times), please contact us and we will be glad to assist you! Many countries have addressing guidelines that must be followed for easy delivery. We can assist you with determining if your address is sufficient.

Can I track my order?

Absolutely! All orders are shipped via USPS with tracking information included. Domestic packages can be tracked straight to your door! For international orders, tracking information may only be available until departure from US customs. Additional tracking information may not be available depending on the destination country. Only select countries will be able to track their parcels until delivery.

My computer model is not listed. Do you have kits available for it?

We strive to include every make and model of laptop currently available into our product lineup. If you cannot locate your model, try using a less specific designation (e.g., “Acer Aspire 5652-3691” could be shortened to “Acer Aspire 5652”). If you are still unable to locate your product, please contact us and we may have your product available as unlisted inventory.

Some of my keys don’t work. Will this fix it?

If some of your keys are unresponsive (e.g., no display with certain keystrokes), this product will NOT correct the issue. For a majority of these instances, a full replacement keyboard will correct the problem. At this time, we do not offer entire replacement keyboards.

What color are the key replacement kits?

Many laptop models utilize various colors and finishes (e.g., silver, blue, white or matte black, gloss black, etc). Any models that utilize multiple colors and/or finishes will have the option to choose a color before adding the item to your shopping cart. Simply select the desired option from the drop down menu and you will receive the specified color or finish for your machine!

*Note that some models have colors or finishes that can vary slightly between keyboard manufacturers.

I’ve found my laptop model, but cannot click the link to view the product.

We strive to provide products for each and every brand and model available. However, there are times where we will not have a certain product in stock. In this case, we will list the model but you will not be able to view any products, simply because there is no inventory available at this time. Please contact us with any questions pertaining to future availability of an item, as we are constantly adding new products to our lineup.

How do I install the replacement kit?

Please refer to our Installation Guides section for information on how to install your key replacement kit.

If you are having trouble with installation, please note that there are a few factors that may cause the process to be more difficult or impossible.

1. Assure the metal retaining tabs on the keyboard are not bent or missing. These are part of the keyboard hardware itself. If the metal retaining brackets are not present, our key replacement kits will not work. In this case, a new keyboard is required.

2. Be sure to orient the hinge mechanism correctly. Some hinges can be symmetrically similar and confusing to install if not oriented in the correct direction. Most hinges are pre-attached to the key cap for easy reference. Take note of the orientation before removing to install.

3. Check the small plastic tabs on the underside of the key cap for damage. If these tabs are bent or missing, installing your key cap will be more difficult or impossible. Forcing a key cap into place with a bent tab may result in damage to the key cap, in which a new kit will be required.

Why buy single key replacement kits and not a new keyboard?

Installation

Many keyboards require a fair amount of technical knowledge to replace. If you can press a button, you can replace a missing key!

Cost Savings

Replacement keyboards can sometimes cost upwards of $100 plus installation fees if you are using a computer repair service. Our replacement kits start at only $3.49 each. The savings continue to add up!

Turnaround

Taking your machine to a computer repair shop? Don’t expect to receive it back for a few days or weeks! Key replacement kits arrive right at your doorstep with your postal mail and are ready to be installed straight from the package! You can regain your productivity in only a few minutes!

Are all keys available for in stock models?

While we strive to keep a full inventory at all times, certain key and hinge combinations may occasionally be out of stock. We work closely with our suppliers to obtain the latest inventory when required and will notify you if any of your items are back ordered along with an estimated shipping date. If you need to confirm an item is available before purchasing, please feel free to Contact Us to request availability!

Do you accept Purchase Orders?

Absolutely! Please fax your Purchase Order to us at (866) 401-1978 or email sales@quikfixlaptopkeys.com. You can also contact our sales manager directly on our Contact page for information or to submit your Purchase Order!

Will replacing keys void my existing warranty?

No way! Replacement keys are designed to be a cosmetic fix for incidents that result in the loss of one or multiple keys. Once replaced, your keyboard will look completely untouched. There is no way to tell you’ve replaced your keys! Not to mention the downtime you’ve just saved by completing the repair yourself!
 

Why are some replacement keys so expensive?

Some laptop models are extremely rare, expensive or difficult to source. Likewise, some models require parts that are not even available on the consumer market! We work closely with our part suppliers and manufacturers to obtain components so we are able to offer them to our customers at a fraction of the price it would take for a full keyboard repair!

My order has been in ‘processing’ for over a week! What does that mean?

Orders that are shown to be in ‘processing’ may not have yet been shipped. Most orders will ship within one to two business days of the initial order. However, some items can be out of stock or otherwise not available for immediate shipment. We will generally send an email with specifics and estimated delivery times for your products. If you are still unsure of the status of your order, please feel free to Contact Us with any questions you may have!